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Terms of Service

Draft — pending counsel review.

This document captures Aegean’s current operational posture transparently, but is not yet a legally-binding agreement. Customer #1 onboarding uses a written side letter signed off by both parties until this document has been reviewed and ratified by qualified counsel. The page is published so prospective customers can see the direction of travel; do not rely on it for due diligence as-is.

1. Parties

These Terms of Service (“Terms”) are between Aegean (operated by Ege Turan as an individual EU-based service provider, pending legal-entity formation) and the legal entity or natural person identified as the customer in the account record (the “Customer”). By creating an account or using the Service, the Customer agrees to these Terms.

2. The service

Aegean provides a transactional email and communications platform: API and dashboard access for sending email and SMS, and managing related infrastructure (verified domains, API keys, webhooks). The full feature set is documented at /docs.

3. Customer obligations

  • Use the Service only for lawful purposes and in compliance with applicable email and communications law (CAN-SPAM, GDPR, ePrivacy, TCPA, etc., to the extent applicable).
  • Maintain the security of your account credentials. Aegean is not liable for losses arising from compromised customer credentials.
  • Do not transmit unsolicited bulk email, malware, phishing, or content that is illegal in the recipient’s jurisdiction.
  • Honour unsubscribe and opt-out signals — Aegean enforces system-wide suppression on USER_UNSUBSCRIBE, HARD_BOUNCE, and COMPLAINT signals automatically; the Customer must not bypass them.
  • Pay invoices on time per the chosen plan.

4. Acceptable use

The following are prohibited and may result in immediate suspension:

  • Content that infringes third-party rights, defames, harasses, or violates privacy.
  • Content that violates the recipient’s local communications law.
  • Bulk-importing recipient lists without a documented lawful basis (consent or pre-existing relationship).
  • Reverse-engineering, scraping the dashboard, or attempting to access other customers’ data.
  • Using the Service for cryptocurrency / financial-services scams, advance-fee fraud, or commonly-flagged abuse categories.

5. Pricing and billing

Plan tiers and per-message rates are documented at /billing (FREE, GROWTH, BUSINESS — prepaid balance model, no monthly minimums, no overage charges). Aegean may change pricing on 30 days’ notice; existing prepaid balances are honoured at the original rate. VAT or sales tax is added per the Customer’s billing jurisdiction.

6. Data Processing Agreement

Where Aegean processes personal data on behalf of the Customer (which is the case for all email-send traffic), the Data Processing Agreement governs that processing. Until counsel review of the standard-form DPA is complete, Customer #1 onboarding uses a written side letter agreed by both parties. The DPA is incorporated into these Terms by reference and prevails over these Terms in case of conflict regarding personal data processing.

7. Intellectual property

  • Aegean’s IP: the platform, source code, documentation, and trademarks are owned by Aegean. You receive a non-exclusive, non-transferable licence to use the Service for the duration of the agreement.
  • Your IP: email content, templates, recipient lists, and brand assets remain your property. Aegean processes them solely to provide the Service.
  • Telemetry / aggregate metrics: Aegean may use aggregated, anonymised usage metrics (volumes, delivery rates) for product improvement and benchmarks. No customer-identifying data is included.

8. Service levels

Aegean does not commit to a contractual uptime SLA at this stage. The operational stance is documented in data residency and the customer-facing one-pager (handed at sign-on): single-VPS-per-environment, daily off-host backups, 32-check VPS health audit on every deploy. Status-page and formal SLA are roadmap items.

9. Termination

  • You may terminate at any time via the dashboard “Delete account” flow, subject to the 30-day grace window described in the privacy policy.
  • Aegean may terminate or suspend with notice for material breach (acceptable-use violations, non-payment > 30 days, repeated abuse complaints).
  • On termination, the DPA governs return / deletion of your data.

10. Liability

To the fullest extent permitted by law, Aegean’s total liability for any claim arising out of these Terms is capped at the fees paid by the Customer in the 12 months preceding the claim. Aegean is not liable for indirect, incidental, or consequential damages. These limits do not apply to liability for personal injury, fraud, or any liability that cannot be limited by law. The specific liability cap and indemnity shape will be finalised on counsel review.

11. Governing law

These Terms are governed by the law of an EU member state to be confirmed on legal-entity formation; in the interim, German law applies as the operator’s residence. Disputes are resolved in the competent courts of that jurisdiction.

12. Changes to these terms

Aegean may update these Terms with at least 30 days’ notice (email + in-product). Continued use after the effective date constitutes acceptance. Customers who reject the change may terminate without penalty during the notice period.

13. Contact

Email egeturanf@gmail.com. A dedicated legal@aegeanengine.com mailbox and registered postal address are added once the legal entity is incorporated.